We offer free shipping on orders of $49 or more, and we charge a shipping fee of $5.99 for orders under $49. (All product prices include tax.)
INTERNATIONAL SHIPPING:
We offer global shipping, We take 1-3 business days to process depending on the order sequence (The cut-off time for orders is 4:00 PM (GMT-08:00) North America Pacific Standard Time-Los Angeles.), and we are unable to expedite shipping times/customs clearance processes, so sometimes shipping times may be slightly extended, which is out of our control.
SHIPPING TIME:
US shipping and Global shipping time usually takes 8-15 business days.
If you just received a shipment notification please allow 1 to 5 business days for the tracking information to update.
We will email the tracking number to your inbox. If you receive the tracking number, You can click: Track My Order
You can check through the logistics inquiry website.
Regular Shipping Tracking Link: http://www.17track.net/en/
USPS Tracking Website: https://www.usps.com/
WRONG ADDRESS:
We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation.
MARKED AS DELIVERED:
If an item is marked as successfully delivered by the domestic postal service in your country (e.g. USPS etc.) to the correct address provided upon ordering but has not successfully arrived you must contact the local post office and bring us a formal affidavit of a lost, stolen package or undelivered package. After that, we will endeavor to resend a replacement order to you.
This is left to the discretion of support@hywellstore.com, however, in this specific scenario, we cannot issue a refund.
Please get in touch with us ASAP so we can help at support@hywellstore.com. Each case is different, so include all relevant information when contacting us.
IMPORT TAXES / REFUSAL OF PACKAGE:
All products are tax-inclusive, and customers are not required to pay any additional taxes.
- The customer refuses to accept the package
- No attempt is made in the country of destination to deliver the package.
We deserve the right to abandon the package(s) and will not be responsible for any refund.